Overcoming Repair Depot Challenges
This paper looks at key issues that should be considered in developing a robust outsourced repair depot strategy.
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Authored By:
Greg Bannick
Kimball Electronics Group
Jasper, IN USA
Summary
Many OEMs develop repair depot strategy reactively. Properly planned, repair depot services can be a source of customer satisfaction and even an additional revenue stream. This paper looks at key issues that should be considered in developing a robust outsourced repair depot strategy.
Conclusions
Developing a robust repair depot strategy involves assessing both immediate requirements and long-term needs. Repair depot strategy development during the product development process is best. However, even a repair depot requirement which evolves over time can be efficiently supported provided there is clear definition of requirements. Low volume repair projects may be best served by the current manufacturing build site when specialized test platforms or custom component inventories can be leveraged for both options. Partnering with your repair depot partner in addressing unexpected challenges can expand the range of available solutions.
Initially Published in the SMTA Proceedings
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